Digital delivery
Solo Studio products are downloadable digital workbooks, generally supplied as Excel-compatible .xlsx files. No physical item is shipped. After payment is confirmed, your purchased file is provided through Shopify's digital delivery app using the download instructions sent with your order.
Before you purchase
Please read the individual product description to check the workbook's worksheets, features and intended use. Microsoft Excel is recommended. Other spreadsheet applications may display some formulas, dropdowns or formatting differently.
Having trouble with a download?
Check the email address entered at checkout, including your spam or promotions folder. If the download link is missing, will not open, or the file appears incomplete, please contact Solo Studio with your order number and product name. We will investigate and help resolve access or file issues.
Faulty or misdescribed digital products
We aim to supply digital workbooks that work as described on their product pages. If a file is faulty, inaccessible or materially different from its description, please contact us. We will assess the issue and provide an appropriate remedy where required, which may include fixing the problem, supplying a replacement or providing a refund.
Digital products supplied by New Zealand businesses can be covered by the Consumer Guarantees Act. Nothing in this page is intended to exclude or reduce any rights or remedies that apply to your purchase under the Consumer Guarantees Act, Fair Trading Act or other applicable law.
Change-of-mind requests
If you accidentally order the wrong product or change your mind, please contact us promptly. We will consider the circumstances and explain any options available. A change-of-mind request does not affect your statutory rights if a product is faulty or does not meet applicable consumer guarantees.
Contact us
For help with a purchase or download, use the Solo Studio Contact page. Include your order number and the product name. Do not send passwords, payment-card details or other sensitive information.
This page provides general store information and is not legal advice.